Two Sample Customer Service Programs:

Half-day Seminar – A.N.A.W.A.R.D.-Winning Level of Customer ServiceFull-day Seminar – The Art of Turning Challenges into Cheers

Course Outlines

Intensive Half-day Seminar:A.N.A.W.A.R.D.-Winning Customer Service

The half-day program offers your customer service reps proven techniques in the customer service world that help them to control the conversation fast and alleviate intense situations.

Customer service reps will keep each customer smiling via:

• Helpful rapport-building techniques to create customer service relationship that go the distance

• How to attract the customer's interest quickly and affirm a good first impression

• Four groups of questions that build trust and help to discover the needs of your customer

• The one imperative technique to deal with objections from the most headstrong customer

• Eight steps to divulge the hidden reasons that prevent a customer fr om letting go of an issue

• Four-part technique that focuses on how the customer is assisted from this solution over the competitor

• Seven solutions to make the customer leave with a smile

• Through role-playing exercises, these techniques become just like second nature

Comprehensive Full-day Seminar:

The Art of Turning Challenges into Cheers

This customer service workshop give your sales team the skills and techniques needed to improve the number of satisfied customers, regardless of their experience or expertise. It includes all of the benefits and customer service skills reviewed in the half-day seminar plus even more.

Additional tools your customer service representatives will learn:

• How to improve constructive word-of-mouth regardless of how intense the situation

• Four steps to help reps focus on solutions instead of problems

• How to turn complaints into opportunities for a repeat customer

• Three techniques that turn customer service representatives into better listeners

• Recognize why customers complain and how to use that information

• Interpret body language and the true meaning behind spoken words

• Seven exercises to control the most common challenges and objections that have reps reach all of their potential

Customized customer service seminars for your company

Each customer service program is modified depending on your
teams size and industry. Additionally, all customer service workshops include teaching the customer service skills used by the top achievers in the industry. Programs can take place at our Colorado Training Center or in a location of your choosing. Whether your team is in Denver, Aurora, or Colorado Springs, we're here to help.